Shipping & Returns | tortonibijoux

Shipping

AUSTRALIAN ORDERS: All Australian orders are shipped Australia Post (Track/Pack). Shipping is a flat rate of $13.50 standard post, or $20.00 for express post.

 

STORE PICK UP: (Currently unavailable due to COVID-19 restrictions).

Store pick up is available for local customers at The Jazzlab, 27 Leslie Street Brunswick VIC 3056

Please contact us by email: tortonibijoux@gmail.com to arrange pick up date/time by appointment only.  Please select " Store Pick Up" option in checkout when placing an online order.  

INTERNATIONAL ORDERS: International orders are shipped with Australia Post ‘ Standard Post’ .  International shipping is charged at the following rates, including multiple purchases. A $2.00 handling fee is also applicable to International orders.

 

New Zealand: $25 AUD 
United States/Canada: $30 AUD 
China/Hong Kong/Singapore: $25 AUD  
United Kingdom/France/Italy: $40  AUD 
Rest of Europe: $40 AUD 
Japan/Thailand: $25 AUD
Everywhere else: $40 AUD 

Please Note: There may be some delays in shipping at the moment due to the current COVID-19 pandemic by Australia Post, read further for details: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Returns

Most of the items for sale by Tortoni Bijoux are pre-loved. We are committed to quality, value and service and endeavour to make the product descriptions as clear as possible so you can buy with confidence. 

Note: Some designer jewellery sold by Tortoni Bijoux are recommended retail prices however some items may be priced higher than the original retail price due to their vintage & rarity - Vintage, limited edition, or special order items may exceed comparable current retail prices because of their market rarity.

 

We do not allow returns for change of mind. As soon as your parcel leaves Australia, we are not liable for it. In any case that something goes wrong when the parcel has left us, we will try our very best to assist you on our end and co-operate as much as we can. 

 

Please contact:  tortonibijoux@gmail.com for all return enquiries.

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